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Policemen and procedures for complaints: the effect of defence mechanisms
Aleksander Koporec, Robert Šumi & Simon Vindiš
Full text (pdf) | Views: 49 | Written in Slovene. | Published: December 7, 2003
Abstract: Recently the law about the police and the procedures for the resolution of complaints have undergone some changes, which are not, however, the subject of this paper. A short description is given of both sets of regulations, with particular emphasis on the procedures for complaints, and ways in which policemen are required to participate in these procedures. The authors consider that certain unconsciously-caused behaviour of policemen can be described by means of different types of defence mechanisms. The paper also provides a description of Freud's structural theory of personality. Since the modified Kellerman's life-style questionnaire was used in the research, the operation of defence mechanisms has also been described with regard to feelings. The results show us the general opinion of policemen, both men and women, regarding procedures for complaints, as well as indicating, which are the defence mechanisms most frequently used by them, what is their opinion regarding the procedure concerned, what is their opinion regarding their preparation for meetings to discuss complaints, that have been made, how competent they feel about performing their work, and similar questions. The results of the research are intended primarily for all concerned in the resolution of complaints, including policemen and senior police officers.
Keywords: defence mechanisms, complaints, Freud's structural theory, life style questionnaire, procedures for resolving complaints
